We'd love to hear from you! You can reach us via:

• Messenger — chat with us directly on Facebook
• Instagram — DM us @bloomlid
• Inbox — use the chat widget on our website

We aim to respond within 1–2 business days.

Our products are developed and manufactured to the highest quality standards. For specific country-of-origin information, please refer to individual product packaging.

Yes. BloomLid is 100% cruelty-free. We never test on animals, and we work only with suppliers who share our commitment.

Definitely. BloomLid products are designed for effortless application — whether you're a makeup novice or a seasoned artist.

Yes — our products are designed to work beautifully across all eye shapes. We share application tips tailored to different eye shapes on our blog and social channels.

Start with our Brow Pencil for definition and shape, then layer our Brow Gel to set and add texture. Our product pages include step-by-step tutorials to guide you.

Visit our Returns & Exchanges page and submit your request. Once approved, we'll guide you through the next steps. Eligible returns are free of charge. Refunds are processed within 5–7 business days of receiving your returned item.

We're sorry to hear that. Please contact us within 7 days of delivery with a clear photo of the damaged item and your order number. We'll arrange a replacement or issue a full refund as quickly as possible — no hassle.

We offer 30-day free returns and exchanges, provided your item meets the following conditions: unused and unopened, in its original packaging, and purchased within the last 30 days. Due to hygiene standards, opened makeup products cannot be returned unless they are defective or damaged upon arrival.

Yes — we offer free standard shipping on all orders over $50 USD. Shipping costs for orders below this threshold will be calculated and shown at checkout. Check our Shipping & Delivery page for full details by region.

Once your order is dispatched, you'll receive a confirmation email with your tracking number. Use it to follow your package on our website or directly via the carrier. If you haven't received tracking details within 2 business days of ordering, feel free to reach out to us.

We ship worldwide. Orders are dispatched within 1–2 business days of purchase. Domestic delivery typically takes 4–7 business days. International delivery times vary by destination — usually 7–14 business days. You'll receive a shipping confirmation email as soon as your order is on its way.

Our products have a minimum shelf life of 12 months unopened. Once opened, we recommend using within 6–12 months depending on the product type. Each product is marked with a PAO (Period After Opening) symbol.

Absolutely. Every BloomLid eye and brow product is ophthalmologist-tested and formulated to be gentle on the delicate eye area — including for contact lens wearers.

Yes. All BloomLid formulas are free from parabens, sulfates, phthalates, and synthetic fragrances. We're committed to clean, skin-conscious ingredients without compromising on performance or pigment.