We accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Due to hygiene standards, opened makeup products are not eligible for return unless they are defective or arrived damaged.

Want a different shade or product? We're happy to help. Exchanges follow the same conditions — unused, unopened, within 30 days of delivery. Reach out to us to get started and we'll guide you through the process.

Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method. You'll receive a confirmation email when your refund has been issued. Opened products are not eligible for refunds unless defective or damaged upon arrival.

If your order arrived damaged or with a defect, please contact us within 7 days of delivery with a photo of the item and your order number. We'll arrange a replacement or full refund promptly — no hassle.

If you are based in the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification (EU Cooling-Off Period). The item must be in its original condition and packaging.

Contact us via Messenger, Instagram, or our website Inbox with your order number, return reason, and photos about the issues for return.

Our team will review your request and provide next steps. Approved returns are free of charge.